Terms & Conditions

1. Definitions

• "Wrenth", "we", "us", "our" — refers to Wrenth, an AI services provider registered in Malaysia, operating from 6 Jalan Ceylon, 50200 Kuala Lumpur.
• "Service" — refers to the AI consulting and development services offered by Wrenth, including Table Extraction from Documents, AI-Powered Content Moderation, and Data Strategy for AI.
• "User", "you", "your" — refers to any individual or organisation accessing our website or engaging our services.
• "Website" — refers to the Wrenth website accessible at wrenthsuv.blog.
• "Agreement" — refers to these Terms & Conditions together with any signed engagement letter or statement of work.
• "Engagement" — refers to a specific contracted project or service delivery under a signed statement of work.

2. Acceptance of Terms

By accessing our website or submitting an enquiry, you confirm that you have read and understood these Terms & Conditions and agree to be bound by them.

Use of the website and engagement of services is available only to individuals who are at least 18 years of age and have the legal capacity to enter into a binding agreement. By using our website, you represent that you meet these requirements.

If you are accessing the website on behalf of an organisation, you represent that you have the authority to bind that organisation to these terms.

3. Service Description

Wrenth provides AI consulting and implementation services to businesses and organisations in Malaysia. Our current service offerings include:

• Table Extraction from Documents — systems that identify and extract tabular data from PDFs, images, and scanned documents. Duration: 6 weeks. Fee: RM 2,200.
• AI-Powered Content Moderation — automated content review systems for platforms hosting user-generated content. Duration: 8 weeks. Fee: RM 3,400.
• Data Strategy for AI — consulting engagement to develop a comprehensive data strategy aligned with AI objectives. Duration: 4 weeks. Fee: RM 1,200.

Service availability is subject to current capacity. We reserve the right to decline an engagement if it falls outside our scope or capabilities, and we will communicate this clearly and promptly.

4. Engagement and Payment Terms

Each engagement is governed by a signed statement of work (SOW) that specifies the scope, timeline, deliverables, and payment schedule. These Terms & Conditions form part of that agreement.

• A deposit of 50% of the total engagement fee is required before work commences.
• The remaining balance is due upon delivery of final deliverables or at the end of the engagement period, whichever is earlier.
• All fees are quoted in Malaysian Ringgit (RM) and are exclusive of applicable taxes unless stated otherwise.
• Payment is accepted via bank transfer to the account details specified in the invoice.

Refund policy: The deposit is non-refundable once work has commenced. If Wrenth is unable to deliver agreed scope through our own fault, we will discuss remediation or a partial refund on a case-by-case basis.

5. User Responsibilities

When using our website or engaging our services, you agree to:

• Provide accurate and complete information in enquiries and during engagements.
• Not use our website for any unlawful purpose or in any way that could damage, disable, or impair its function.
• Not attempt to gain unauthorised access to any part of our systems or infrastructure.
• Ensure that data shared with us during an engagement does not violate the rights of third parties, and that you have the authority to share it.
• Cooperate with reasonable requests for information, access, or feedback that are necessary for the delivery of the engagement.

6. Intellectual Property

All content on the Wrenth website — including text, design, and structure — is the property of Wrenth and may not be reproduced without written permission.

For service engagements: deliverables produced under a signed SOW are transferred to the client upon full payment of the engagement fee, unless otherwise specified in the SOW. Wrenth retains the right to reference the engagement type (but not client-specific data) for portfolio and capability purposes, subject to the client's agreement.

Any tools, frameworks, or methodologies developed by Wrenth prior to or independently of your engagement remain the property of Wrenth.

7. Confidentiality

Where an engagement involves access to client data, systems, or business information, Wrenth will handle such information with appropriate care and confidentiality. A mutual non-disclosure agreement (NDA) is signed at the start of each engagement.

Client-specific data shared with us during an engagement will not be disclosed to third parties and will be deleted within 30 days of engagement close, unless a longer retention period is required by law or agreed in writing.

8. Disclaimers

Our website and services are provided on an "as available" basis. While we take care to ensure accuracy, we do not warrant that the website will be free from errors or uninterrupted.

The outcomes of AI systems depend on the quality and completeness of training data, integration environment, and downstream usage. We will communicate clearly about expected accuracy ranges, known limitations, and conditions where results may vary.

Nothing in these terms should be construed as a professional advice relationship beyond the specific scope of the signed engagement.

9. Limitation of Liability

To the extent permitted by Malaysian law, Wrenth's total liability for any claim arising out of or in connection with an engagement shall not exceed the total fees paid for that specific engagement.

Wrenth shall not be liable for indirect, incidental, or consequential damages, including loss of business, revenue, or data, arising from the use or inability to use our services.

10. Indemnification

You agree to indemnify and hold Wrenth harmless from any claims, damages, or expenses arising from your misuse of our website or services, your violation of these Terms, or your infringement of any third-party rights in connection with data or materials provided to us during an engagement.

11. Termination

Either party may terminate an engagement by providing written notice if the other party materially breaches the agreement and fails to remedy the breach within 14 days of notification.

Upon termination, Wrenth will deliver any completed work to that point. Fees for work completed prior to termination are payable by the client. Wrenth will refund any portion of fees that correspond to work not yet begun.

Provisions relating to confidentiality, intellectual property, and limitation of liability survive termination of any agreement.

12. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of Malaysia. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Kuala Lumpur, Malaysia.

Before initiating formal proceedings, both parties agree to attempt resolution through direct discussion. Either party may request a meeting within 14 days of a dispute arising to attempt an informal resolution.

13. General Provisions

• Entire Agreement: These terms, together with any signed SOW or engagement letter, constitute the entire agreement between the parties regarding the subject matter.
• Severability: If any provision of these terms is found unenforceable, the remaining provisions continue in full effect.
• Waiver: Failure to enforce any provision does not constitute a waiver of the right to enforce it later.
• Notices: Formal notices under these terms should be sent in writing to [email protected] or to our registered address.

14. Changes to These Terms

We may update these Terms & Conditions from time to time. Any changes will be posted on this page with an updated effective date. For ongoing engagements, material changes will be communicated directly.

Continued use of the website after changes are posted constitutes acceptance of the updated terms.

15. Contact

For questions about these Terms & Conditions or legal matters related to your engagement: